Emergency Dispatch & CSR Specialist: Stay Calm

INFINITY; West Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Same day pay via PayActiv

Medical, dental, vision

Job summary

Infinity is seeking an Account Executive to join our inbound customer service team. You will be the first point of contact for consumers, haulers, and fleet partners in urgent roadside situations, providing calm, clear guidance and real-time updates.

Ideal candidates communicate well, are detail oriented, and thrive in a fast-paced environment while delivering exceptional service. The role offers competitive pay and comprehensive benefits for full-time team members.

Qualifications

• Minimum high school education or equivalent.
• 6+ months of customer service experience.
• Onsite technical assessment required.

Responsibilities

• Be a compassionate communicator and empathize with customers.
• Coordinate roadside assistance dispatches quickly.
• Think fast and provide effective, real-time solutions.
• Resolve inquiries and support customers throughout dispatch.
• Accurately document interactions and communicate clearly.
• Adapt to diverse call types and multiple technology platforms.

Skills

Typing 25+ WPM

Empathy & communication

Calm under pressure

Customer service mindset

Education

High School Diploma or equivalent

Tools

CRM software

Google Maps

Dispatch software

Job description

Infinity is seeking an Account Executive to join our inbound customer service team. You will be the first point of contact for consumers, haulers, and fleet partners in urgent roadside situations, providing calm, clear guidance and real-time updates.

Ideal candidates communicate well, are detail oriented, and thrive in a fast-paced environment while delivering exceptional service. The role offers competitive pay and comprehensive benefits for full-time team members.