Emergency Dispatch Specialist: Calm Communicator in Crisis

APCO International; Boise, Northern (ID, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Acute Rescue is seeking a Communications Specialist in Boise to handle emergency and non-emergency dispatch with a calm demeanor during crises. You will relay information, coordinate responders, and monitor unit locations, ensuring timely and accurate data entry.

The role requires excellent communication, strong multitasking, and the ability to operate under pressure in a high-call environment. probationary period offered with benefits eligibility.

Qualifications

• Proven experience as dispatcher or equivalent role.
• Tech-savvy with CAD knowledge; accurate data entry.
• Proficient in English (oral and written); strong organizational skills.

Responsibilities

• Receive emergency and non-emergency calls and record information.
• Dispatch transport orders and coordinate crews.
• Prioritize calls by urgency and monitor unit status.
• Use radio, phone, and computer to deploy field units.
• Maintain logs and records of calls and activities.
• Determine nature and location of emergencies and dispatch accordingly.

Skills

Dispatcher experience

CAD knowledge

Typing speed

Emergency procedures

English proficiency

Communication skills

Multitasking

Active listening

Critical thinking

Education

High school diploma

Tools

CAD

Job description

Acute Rescue is seeking a Communications Specialist in Boise to handle emergency and non-emergency dispatch with a calm demeanor during crises. You will relay information, coordinate responders, and monitor unit locations, ensuring timely and accurate data entry.

The role requires excellent communication, strong multitasking, and the ability to operate under pressure in a high-call environment. probationary period offered with benefits eligibility.