911 Call Taker – Emergency Support (Rotating Shifts)

Public Safety Dispatch Network; Hibbing (MN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hibbing, MN seeks 911 Call Takers to handle emergencies and nonemergency lines with precision. You will verify locations, collect caller details, and document information in dispatch software, ensuring correct routing of incidents. Training and assessments are required by the hiring agency.

The role emphasizes strong listening skills, accurate typing, and clear verbal communication, with exposure to 24-hour operations and rotating shifts as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and clear verbal communication are important.
• Assessments and minimum scores are determined by the agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information accurately.
• Use approved questions to identify urgency of the situation.
• Enter details into dispatch software with care.
• Forward incident information promptly to the dispatch function.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Hibbing, MN seeks 911 Call Takers to handle emergencies and nonemergency lines with precision. You will verify locations, collect caller details, and document information in dispatch software, ensuring correct routing of incidents. Training and assessments are required by the hiring agency.

The role emphasizes strong listening skills, accurate typing, and clear verbal communication, with exposure to 24-hour operations and rotating shifts as needed.