Emergency 911 Call Taker & Communications Operator

Regional 911 Intake Solutions; New Sharon (IA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Training programs

Résumé du poste

Regional 911 Intake Solutions in New Sharon, IA seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details. You will operate dispatch software, forward information to the correct unit, and guide callers with calm, concise instructions.

Requirements include a high school diploma or equivalent, plus strong listening, typing, and verbal communication. Shift work, potential nights and weekends, and overtime are common in this role.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.

Connaissances

Active listening

Typing

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in New Sharon, IA seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details. You will operate dispatch software, forward information to the correct unit, and guide callers with calm, concise instructions.

Requirements include a high school diploma or equivalent, plus strong listening, typing, and verbal communication. Shift work, potential nights and weekends, and overtime are common in this role.