Emergency Dispatch: 911 Call Taker (24/7 Shifts)

National Public Safety Careers; Guy (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Guy, TX. Duties include answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform call-taking duties.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Shifts may include nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers in Guy, TX. Duties include answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform call-taking duties.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Shifts may include nights, weekends, holidays, and overtime as needed.