Emergency 911 Call Taker - 24/7 Critical Support

National Public Safety Careers; Rusk (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rusk, Texas. You will listen to callers, gather location and incident details, and enter information into dispatch software to support responders.

These roles may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Strong listening, typing and communication skills are essential for success in high-stress emergencies.

Qualifications

• High school diploma or recognized equivalent (required or preferred).
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rusk, Texas. You will listen to callers, gather location and incident details, and enter information into dispatch software to support responders.

These roles may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Strong listening, typing and communication skills are essential for success in high-stress emergencies.