Emergency 911 Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Madisonville (TX); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Madisonville, TX. The role involves handling incoming emergency and nonemergency calls, confirming locations, and entering information into dispatch software to coordinate rapid response.

Employees may be scheduled for rotating shifts, with exposure to high-stress situations. A high school diploma is commonly required, and prior customer service experience is advantageous; training and

Qualificações

• High school diploma or equivalent required.
• Previous customer service or call center experience helpful, but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening skills

Typing

Verbal communication

Customer service

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Madisonville, TX. The role involves handling incoming emergency and nonemergency calls, confirming locations, and entering information into dispatch software to coordinate rapid response.

Employees may be scheduled for rotating shifts, with exposure to high-stress situations. A high school diploma is commonly required, and prior customer service experience is advantageous; training and