Emergency 911 Call Taker: Take Critical Calls

National Public Safety Careers; Round Top (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Ongoing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Round Top, TX. Operators answer emergency lines, verify locations, and document critical information for dispatch coordination.

Responsibilities include following structured procedures, using approved scripts, and ensuring caller safety while coordinating with teams. Training, background checks, and certifications are required, with shifts possibly including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and dispatcher protocols.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Calm distressed callers and provide essential guidance.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training rules.

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Round Top, TX. Operators answer emergency lines, verify locations, and document critical information for dispatch coordination.

Responsibilities include following structured procedures, using approved scripts, and ensuring caller safety while coordinating with teams. Training, background checks, and certifications are required, with shifts possibly including nights and weekends.