Emergency 911 Call Taker — Impactful, 24/7 Shifts

Public Safety Dispatch Network; Pampa (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Pampa, TX is seeking 911 call takers who listen, verify locations, and document details for responders. Roles may involve 24/7 shifts and ongoing training to support emergency communications.

Applicants typically need a high school diploma; prior customer service or public safety exposure helps, though some vacancies accept newcomers to dispatch. This position emphasizes accuracy, calm communication, and adherence to procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Pampa, TX is seeking 911 call takers who listen, verify locations, and document details for responders. Roles may involve 24/7 shifts and ongoing training to support emergency communications.

Applicants typically need a high school diploma; prior customer service or public safety exposure helps, though some vacancies accept newcomers to dispatch. This position emphasizes accuracy, calm communication, and adherence to procedures.