Emergency 911 Call Taker — 24/7 Shifts & Training

Public Safety Dispatch Network; Sulphur Springs (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Sulphur Springs, TX is seeking qualified individuals to become 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Typical duties include handling emergency and nonemergency lines, entering data into dispatch software, and coordinating with other units. A high school diploma is commonly required, and some vacancies value prior customer service or

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Sulphur Springs, TX is seeking qualified individuals to become 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Typical duties include handling emergency and nonemergency lines, entering data into dispatch software, and coordinating with other units. A high school diploma is commonly required, and some vacancies value prior customer service or