Emergency Call Taker (24/7) – Public Safety Support

National Public Safety Careers; Bangs (TX); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Bangs, Texas. Call Takers are often the first contact for people in emergencies, asking focused questions, confirming locations, and documenting critical details to assist responders.

This role may involve rotating shifts, training, and meeting agency requirements. Strong listening, accurate typing, clear communication, and the ability to follow procedures are essential, with benefits typical for eligible employees.

Qualifications

• Employer requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and maintain composure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify urgency of the situation
• Enter details into call-processing software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Verbal communication

Following structured procedures

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Bangs, Texas. Call Takers are often the first contact for people in emergencies, asking focused questions, confirming locations, and documenting critical details to assist responders.

This role may involve rotating shifts, training, and meeting agency requirements. Strong listening, accurate typing, clear communication, and the ability to follow procedures are essential, with benefits typical for eligible employees.