Emergency Department Registration Specialist

Community Health Systems; Naples (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Community Health Systems in Naples, FL is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will verify personal and insurance information, ensure accuracy of records, and provide exceptional service to patients and families.

The role includes insurance verification, consent processes, and collaboration with clinical and administrative teams to support efficient department operations. Strong communication and confidentiality are essential.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Responsibilities

• Greets patients and families in a professional and compassionate manner
• Registers patients for emergency services and collects required information
• Verifies patient identification and insurance details and updates records
• Obtains signatures on consent forms and explains each consent
• Verifies insurance coverage and eligibility for billing
• Collects co-pays or deductibles and informs patients of financial obligations
• Assists patients with insurance questions and requirements
• Documents when a patient cannot sign and notes nursing sign-off
• Verifies insurance plan codes for accurate payment
• Compiles paperwork for quick retrieval and processing of visits
• Places patient armband for identification
• Notifies departments or physicians of patient arrival and follows up
• Maintains communication during emergency codes and alerts staff
• Performs other duties and maintains reliable attendance
• Complies with all policies and standards

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Education

Post-secondary education in medical office administration

Tools

EHR systems

Registration software

Job description

Community Health Systems in Naples, FL is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will verify personal and insurance information, ensure accuracy of records, and provide exceptional service to patients and families.

The role includes insurance verification, consent processes, and collaboration with clinical and administrative teams to support efficient department operations. Strong communication and confidentiality are essential.