ER Registration & Patient Access Specialist

Community Health Systems, Inc.; Victoria (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

The ER Registrar at Community Health Systems, Inc. plays a pivotal role in patient intake and registration in the Emergency Department.

You will collect and verify personal, insurance, and medical information while upholding confidentiality and delivering compassionate service to patients and families. You will support accurate documentation, insurance verification, and communication across clinical and administrative teams to enable efficient department operations and timely patient processing.

Qualifications

• Post-secondary education or training in medical office administration preferred.
• 0-2 years in healthcare, patient registration, or front desk.
• Strong communication and customer service skills.
• Familiarity with electronic health record (EHR) systems and registration software.

Responsibilities

• Greets patients and families in a professional and compassionate manner.
• Registers patients for emergency services and collects required information.
• Verifies patient identification and insurance details; updates records as needed.
• Obtains signatures on consent forms and explains each consent.
• Verifies insurance coverage and eligibility for billing needs.
• Collects patient co-pays or deductibles when applicable and informs patients of obligations.
• Aids patients in understanding insurance requirements and resolves questions.
• Documents thoroughly if patient cannot sign consent; nursing sign-off when needed.
• Verifies insurance plan codes for accurate payment.
• Compiles paperwork for quick retrieval and processing of visits.
• Places armband on patient for proper identification.
• Notifies department or physicians of patient arrival; follows up if waiting.
• Maintains communication during codes and alerts facility when plans are in place.
• Performs other duties as assigned.
• Maintains regular attendance and complies with policies.

Skills

Strong communication skills

Customer service focus

Insurance verification knowledge

Medical terminology awareness

Attention to detail in fast-paced

Familiarity with EHR systems

Confidential information handling

Education

High School Graduate

Post-secondary healthcare admin training

Job description

The ER Registrar at Community Health Systems, Inc. plays a pivotal role in patient intake and registration in the Emergency Department.

You will collect and verify personal, insurance, and medical information while upholding confidentiality and delivering compassionate service to patients and families. You will support accurate documentation, insurance verification, and communication across clinical and administrative teams to enable efficient department operations and timely patient processing.