Emergency Department Patient Access Specialist – Evenings

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental and vision coverage

Paid time off and Holiday pay

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist for the Emergency Department. The full-time evening shift (2:00 pm – 10:30 pm) focuses on accurate patient registration, insurance verification, and welcoming customer service.

Responsibilities include coordinating with multiple departments, collecting demographic information, and ensuring efficient patient flow through NMHC systems while maintaining HIPAA standards.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Type 40 wpm.
• Ability to multi-task.
• Customer service oriented.

Responsibilities

• Practices Patients First philosophy and adheres to high standards of customer service, setting an example to peers.
• Responds to questions and concerns.
• Schedules and directs patients through NMHC systems in a patient/customer friendly manner.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Cross-training between departments to ensure coverage.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist for the Emergency Department. The full-time evening shift (2:00 pm – 10:30 pm) focuses on accurate patient registration, insurance verification, and welcoming customer service.

Responsibilities include coordinating with multiple departments, collecting demographic information, and ensuring efficient patient flow through NMHC systems while maintaining HIPAA standards.