Evening ED Patient Access Specialist

Sentara Healthcare Inc; Norfolk, Northern (VA, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Sentara Healthcare Inc. seeks a Patient Access Representative for the Full-Time Evening shift in the Emergency Department. You will handle patient registration, verify identities and records, review orders, scan documents, and ensure privacy standards while guiding patients to the right service area.

The role includes explaining and collecting co-pays, deposits, and balances and may involve scheduling, pre-admission, and discharge duties to support patient flow.

Qualifications

• 2 years of Customer Service and/or Data Entry experience.
• Proficiency in Keyboarding.
• Associate or bachelor’s degree in lieu of two years of experience.

Responsibilities

• Register patients and verify the identity and correct record for registration.
• Review schedules and physician orders to register the patient for the appropriate service.
• Explain and complete regulatory and compliance documents during registration and ensure privacy standards.
• Explain co-payments, deposits, and balances and process secure payments.
• Greet patients and families and guide them to the correct service area; may perform scheduling or pre-admission duties.

Skills

Customer Service

Data Entry

Keyboarding

Education

High School Diploma or GED

Job description

Sentara Healthcare Inc. seeks a Patient Access Representative for the Full-Time Evening shift in the Emergency Department. You will handle patient registration, verify identities and records, review orders, scan documents, and ensure privacy standards while guiding patients to the right service area.

The role includes explaining and collecting co-pays, deposits, and balances and may involve scheduling, pre-admission, and discharge duties to support patient flow.