Emergency Department Patient Access Specialist

100 LCMC Health; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate for the Emergency Department to welcome patients, verify details, and assist during high-stress moments. You will play a vital role in ensuring accurate registrations, insurance checks, and smooth patient flow from intake to admission or discharge.

The role requires strong customer service, empathy, and the ability to multitask efficiently in a fast-paced hospital setting, with a focus on clear communication with patients and care teams.

Qualifications

• Minimum requirement: High School Diploma or GED (or equivalent experience).
• Prior experience in patient-facing roles is a plus.
• Strong interpersonal skills and empathy in high-pressure environments.

Responsibilities

• Greet and assist patients and families with urgency and empathy
• Register patients quickly and accurately during emergency visits
• Verify insurance, demographics, and required documentation
• Communicate clearly and compassionately in high-stress situations
• Support admissions, transfers, and discharges as needed
• Partner with clinical teams to maintain patient flow and efficiency

Skills

Customer service

Emotional intelligence

Attention to detail

Multitasking

Effective communication

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Associate for the Emergency Department to welcome patients, verify details, and assist during high-stress moments. You will play a vital role in ensuring accurate registrations, insurance checks, and smooth patient flow from intake to admission or discharge.

The role requires strong customer service, empathy, and the ability to multitask efficiently in a fast-paced hospital setting, with a focus on clear communication with patients and care teams.