Emergency Department Patient Access Specialist

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LCMC Health is seeking a Patient Access Representative in the Emergency Department to be the calm, capable first connection for patients and families during urgent moments. You will assist with registration, admissions, demographics, insurance verification, and coordinating with clinical teams to ensure proper patient placement and smooth throughput.

Responsibilities include greeting patients, admitting for emergency and non-scheduled services, explaining financial responsibilities, and

Qualifications

• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Responsibilities

• Greet and assist patients and families in person and by phone
• Register and admit patients for emergency, walk-in, and non-scheduled services
• Create or activate patient accounts and enter accurate demographic and insurance information
• Verify insurance eligibility and scan required documents
• Support bed placement, transfers, and discharges in collaboration with clinical teams
• Explain financial responsibility, collect payments when appropriate, and connect patients to financial assistance
• Coordinate with case management and providers to ensure proper patient placement
• Provide directions and guidance throughout the hospital as needed

Skills

Customer service

Calm presence

Team mindset

Attention to detail

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Representative in the Emergency Department to be the calm, capable first connection for patients and families during urgent moments. You will assist with registration, admissions, demographics, insurance verification, and coordinating with clinical teams to ensure proper patient placement and smooth throughput.

Responsibilities include greeting patients, admitting for emergency and non-scheduled services, explaining financial responsibilities, and