Emergency Department Patient Access Specialist

Lake Charles Memorial Health; Lake Charles (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

Lake Charles Memorial Health in Lake Charles, LA seeks a Patient Access Representative in the Emergency Department to greet patients, register them quickly, collect demographics, and coordinate with clinical staff.

The role involves explaining insurance benefits, completing Medicare forms, using EPIC RTE and MyChart, and guiding patients to the right area while maintaining compassionate service and efficient flow.

Qualifications

• High school graduate or GED.
• At least one year of experience working in healthcare related field, preferably finance.
• Adequate keyboard skills (40 words per minute typing rate).
• Basic computer skills.

Responsibilities

• Greet all customers in a professional and friendly manner.
• Register patients quickly, typically not exceeding 15 minutes.
• Collect updated demographic information and insurance details.
• Complete patient estimates using EPIC RTE and explain insurance processes.
• Obtain signatures and Medicare forms with Medicare patients.
• Explain deductibles, co-insurance and co-pays to patients.
• Assist with MyChart and encourage patient email enrollment.
• Support patient flow and direct patients to appropriate areas.

Education

High school graduate or GED

Healthcare experience (1+ year) preferred

Tools

EPIC RTE

MyChart

Job description

Lake Charles Memorial Health in Lake Charles, LA seeks a Patient Access Representative in the Emergency Department to greet patients, register them quickly, collect demographics, and coordinate with clinical staff.

The role involves explaining insurance benefits, completing Medicare forms, using EPIC RTE and MyChart, and guiding patients to the right area while maintaining compassionate service and efficient flow.