Patient Access Specialist for Emergency Department

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 19,000 - 26,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a Patient Access Representative for the Emergency Department. You will greet patients, perform rapid registrations, collect demographics and insurance details, and explain billing basics to support timely patient flow. Experience with EPIC RTE is a plus.

You will also assist with Medicare documentation, verify coverage, and help patients navigate MyChart while maintaining a compassionate, patient‑centered approach.

Qualifications

• Greet customers professionally and with care.
• Ensure registration is timely and efficient (typically under 15 minutes).
• Collect and verify demographic and insurance information.
• Explain insurance concepts (deductibles, co-pays) and assist with billing basics.
• Obtain signatures and assist Medicare patients with required forms.

Responsibilities

• Greets all customers in a professional and friendly manner.
• Ensure patients receive a timely registration and typically do not exceed 15 minutes.
• Collects updated demographic information and accurately codes information on all patients.
• Employee completes patient estimates using EPIC RTE.
• Obtains signatures using e-signatures and handles Medicare documents.
• Notifies insurance for verification of coverage and initiates authorizations when necessary.
• Explain MyChart benefits and encourage email sharing.
• Assist patient flow in their area and address backlog.

Skills

Customer service

Communication

Organizational skills

Typing speed

Phone etiquette

Education

High school diploma or GED

Tools

EPIC RTE

Job description

Lake Charles Memorial Health System is seeking a Patient Access Representative for the Emergency Department. You will greet patients, perform rapid registrations, collect demographics and insurance details, and explain billing basics to support timely patient flow. Experience with EPIC RTE is a plus.

You will also assist with Medicare documentation, verify coverage, and help patients navigate MyChart while maintaining a compassionate, patient‑centered approach.