Patient Access & Financial Counselor

Lake Charles Memorial Health; Lake Charles (LA); On-site; USD 21,000 - 26,000; Part time

Job summary

Lake Charles Memorial Health is seeking a Patient Access Representative - Days | PRN to greet patients, register them efficiently, and verify insurance information. The role uses EPIC RTE to generate estimates and supports Medicare MSP processes while guiding patients through financial clearance.

Applicants should have a high school diploma or GED and at least one year of healthcare-related experience, with strong communication skills and the ability to work evenings or flexible hours as needed.

Qualifications

• High school graduate or GED.
• At least one year of experience in a healthcare-related field.
• Adequate keyboard skills (40 words per minute typing rate).
• Strong organizational and communication skills.
• Ability to read, write and speak intelligible English; ability to communicate with patients, family, peers and medical personnel; basic math skills and appropriate phone etiquette.
• Negotiation skills including assertiveness and being proactive.
• Requires emotional stability and resilience; adaptable to change, decisive, and able to demonstrate foresight and leadership.

Responsibilities

• Greet customers professionally and determine visit purpose.
• Ensure timely patient registration, aiming for 15 minutes to keep patient flow moving.
• Collect updated demographics and accurately code information.
• Explain deductibles, co-insurance, co-pays, and insurance processing; use EPIC RTE for estimates.
• Obtain signatures, including Medicare forms, and explain MSP; document accordingly.
• Notify insurance for verification and initiate required authorizations.
• Explain the Financial Assistance program and assist with applications.
• Assist patient flow and guide customers to the appropriate area.

Skills

Customer service

Communication

Typing 40 WPM

Problem solving

Education

High school diploma or GED

Tools

EPIC RTE

MyChart

Job description

Lake Charles Memorial Health is seeking a Patient Access Representative - Days | PRN to greet patients, register them efficiently, and verify insurance information. The role uses EPIC RTE to generate estimates and supports Medicare MSP processes while guiding patients through financial clearance.

Applicants should have a high school diploma or GED and at least one year of healthcare-related experience, with strong communication skills and the ability to work evenings or flexible hours as needed.