Emergency Department Patient Access Specialist

Beth Israel Lahey Health; Beverly (MA); On-site; USD 2,824,000 - 3,801,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative for the Emergency Department to support on-site registration, scheduling, and pre-registration tasks. You will help patients through the registration process, verify insurance details, collect payments, and coordinate with departments to ensure timely care.

The role emphasizes confidentiality and patient satisfaction in a fast-paced environment.

Qualifications

• Experience in a business setting handling electronic demographic and financial data.
• Ability to maintain confidentiality and accuracy in fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Registers patients and explains the registration process.
• Processes co-payments, co-insurance, deductibles and balances due.
• Completes the Medicare Secondary Payer Questionnaire and applies insurance details.
• Counsels patients regarding non-covered services and ABNs.
• Schedules, reschedules, and confirms patient appointments.
• Maintains patient confidentiality and a welcoming registration area.

Skills

Customer service

Fast-paced environment

Education

High school degree or equivalent

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative for the Emergency Department to support on-site registration, scheduling, and pre-registration tasks. You will help patients through the registration process, verify insurance details, collect payments, and coordinate with departments to ensure timely care.

The role emphasizes confidentiality and patient satisfaction in a fast-paced environment.