Emergency Department Patient Access Navigator

0090 Presbyterian System Services; United States; Sur place; USD 23 000 - 33 000; Plein temps

Résumé du poste

Presbyterian Healthcare Services seeks a Patient Access Advocate I for the Emergency Department at Presbyterian Rust Medical Center in Rio Rancho, NM. This full-time role (12-hour days) offers a compensation range of $16.36–$24.26 per hour.

The position involves patient registration, insurance verification, data collection, and educating patients on benefits and billing. The role requires strong CARES behavior, CMS guideline knowledge, and EPIC proficiency testing, with a HS diploma and

Qualifications

• High school diploma or GED.
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

Responsabilités

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Resolve complaints in the moment using de-escalation techniques.
• Manage conflicts and escalate when needed.
• Educate patients about insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through accurate data collection and review.
• Register patients and collect demographic and financial information accurately.
• Verify insurance eligibility and benefits.
• Document actions in the system of record for audit trails.
• Maintain knowledge of CMS guidelines and admissions/billing requirements.
• Complete MSPQ at time of service; meet productivity standards.
• Support data quality by correcting errors at the time of service.
• Maintain records and documentation.
• Perform other duties as assigned.

Connaissances

Customer service

Keyboarding

Microsoft Office

Communication

Formation

High school diploma or GED

CHAA/CHAM certification preferred

Outils

EPIC

Description du poste

Presbyterian Healthcare Services seeks a Patient Access Advocate I for the Emergency Department at Presbyterian Rust Medical Center in Rio Rancho, NM. This full-time role (12-hour days) offers a compensation range of $16.36–$24.26 per hour.

The position involves patient registration, insurance verification, data collection, and educating patients on benefits and billing. The role requires strong CARES behavior, CMS guideline knowledge, and EPIC proficiency testing, with a HS diploma and