Emergency Dept Patient Access Advocate – Registration & Billing

Presbyterian Healthcare Services; New York (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

Presbyterian Healthcare Services is hiring a Patient Access Advocate I-ED to complete patient registration, verify demographics, insurance details, and collect point-of-service payments in the ED setting at Presbyterian Hospital in Albuquerque, NM. The role involves ensuring accurate accounts in the ADT system and compliance with billing guidelines.

The position requires a high school diploma or GED, with healthcare experience or strong customer service background, plus completion of the Patient

Qualifications

• High school diploma or GED required.
• Six months of healthcare experience or one year of customer service.
• Must pass the two-week Patient Access Academy with an 85% or higher.
• CHAA/CHAM or similar certification preferred.
• Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.

Responsibilities

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review.

Education

High school diploma or GED

Job description

Presbyterian Healthcare Services is hiring a Patient Access Advocate I-ED to complete patient registration, verify demographics, insurance details, and collect point-of-service payments in the ED setting at Presbyterian Hospital in Albuquerque, NM. The role involves ensuring accurate accounts in the ADT system and compliance with billing guidelines.

The position requires a high school diploma or GED, with healthcare experience or strong customer service background, plus completion of the Patient