Emergency Department Patient Access Lead

0090 Presbyterian System Services; United States; On-site; USD 52,522,000 - 86,517,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Job summary

Presbyterian Hospital in Albuquerque, NM is seeking a Patient Support Lead-Patient Access to manage day-to-day operations within the patient access department of the Emergency Department. You will ensure accurate registration services, promote efficient workflows, and deliver exceptional customer service for patients and families in a high-pressure setting.

The role requires 2–3 years of healthcare experience, EPIC proficiency, and strong communication skills.

Qualifications

• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction.
• Familiarity with ICD10, CPT and Medical Terminology.
• Two to three years of customer service application in any setting.
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Responsibilities

• Oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work queues to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Uses effective service recovery skills to solve problems or service breakdowns when the occur.
• Provides exceptional customer service to patients to establish a positive first impression.
• Covers open shifts when needed.
• EPIC subject matter expert to answer employee question.
• Works in high stress environment- emergency room
• Maintains work queues to ensure accounts are completed and removed from DNB.

Skills

Healthcare experience

Communication

Customer service

Keyboarding

Education

High school diploma or equivalent

Tools

EPIC

EMR/EHR

Microsoft Office

Job description

Presbyterian Hospital in Albuquerque, NM is seeking a Patient Support Lead-Patient Access to manage day-to-day operations within the patient access department of the Emergency Department. You will ensure accurate registration services, promote efficient workflows, and deliver exceptional customer service for patients and families in a high-pressure setting.

The role requires 2–3 years of healthcare experience, EPIC proficiency, and strong communication skills.