Patient Access Advocate - Emergency Department

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 22,537 - 30,706; Part time

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Patient Access Advocate I-ED (PRN). The role completes registration for scheduled and unscheduled visits, updates demographics, verifies insurance, collects payments, and ensures clean accounts in the ADT system.

You will confirm information meets billing and regulatory guidelines, and you will work varied shifts at Presbyterian Hospital. A high school diploma and healthcare or customer service experience are required, with

Qualifications

• High school diploma or GED required.
• Six months of healthcare experience or one year of customer service.
• Must pass the two-week Patient Access Academy with an 85% or higher.
• Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.

Responsibilities

• Resolve complaints in the moment using de-escalation techniques.
• Manage conflicts and request supervisor help when needed.
• Educate patients about insurance benefits and liabilities.
• Ensure accounts are financially cleared at service time.
• Perform patient registration and collect accurate demographic data.
• Verify missing insurance information and enter it into the account.
• Verify insurance eligibility and benefits with payer or online system.

Skills

Customer service

Communication

De-escalation

Education

High School Diploma

CHAA/CHAM certification preferred

Tools

ADT system

Job description

Location

1100 Central Ave SE, Albuquerque, NM 87106-4930

Compensation Pay Range

Minimum Offer $16.36 | Maximum Offer $22.29

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I-ED. The Patient Access Advocate I completes registration for scheduled and unscheduled visits, updating demographics, verifying insurance, collecting point-of-service payments, and ensuring clean, accurate accounts in the ADT system. Confirms all information meets billing and compliance requirements and maintains basic knowledge of Medicare and other regulatory guidelines.

Type of Opportunity

PRN Job. Exempt: No. Job based at Presbyterian Hospital. Work Shift: Varied Days and Hours (United States of America)

Responsibilities

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review to alleviate patient concerns over hospital financial matters.
• Performs the patient registration process. Manages the accurate collection of patient data which includes but is not limited to.
• Obtain/confirm and enter demographic and other financial information not obtained during pre-registration/financial clearance process, necessary for account completion.
• Obtain missing insurance information to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.

Qualifications

• High school diploma or GED required.
• Six months of healthcare experience or one year of customer service.
• Must pass the two-week Patient Access Academy with an 85% or higher. CHAA/CHAM or similar certification preferred.
• Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

EEO Statement

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.