Emergency Dispatch Trainee — Start Your Public Safety Career

911 Emergency Communications; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations.

Responsibilities grow with demonstrated skills; training involves classroom instruction, simulations, and supervised console work, with potential nights, weekends, holidays, and overtime depending on training milestones.

Qualifications

• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.
• Customer service or telephone-based experience may be useful.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience (useful)

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Job description

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations.

Responsibilities grow with demonstrated skills; training involves classroom instruction, simulations, and supervised console work, with potential nights, weekends, holidays, and overtime depending on training milestones.