Dispatcher Trainee: Launch Your Career in Emergency Comm

911 Emergency Communications; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responses under supervision.

Responsibilities expand with demonstrated skills; training combines classroom work, simulations, and supervised console tasks, with shifts potentially including nights and overtime as needed.

Qualifications

• Basic computer skills and clear communication are expected.
• Accurate typing and computer-aided dispatch familiarity are beneficial.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality, security, and professional conduct requirements.

Skills

Typing

Communication

Customer service

Education

High school diploma or equivalent

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responses under supervision.

Responsibilities expand with demonstrated skills; training combines classroom work, simulations, and supervised console tasks, with shifts potentially including nights and overtime as needed.