Emergency Dispatch Trainee: Learn 911 Call Handling

County Emergency Communications; Wise Forks (NC); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Résumé du poste

County Emergency Communications in Wise, NC seeks Dispatcher Trainee / Telecommunicator Trainee to begin structured training in emergency communications. You will learn call-taking, incident documentation, and radio procedures while gaining practical experience in a supervised environment.

Training progresses with assessments, certifications, and performance milestones. Roles may require nights, weekends, holidays, and overtime as schedules evolve during training and early operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often for applicants without prior dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsabilités

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Connaissances

Typing

Clear communication

Basic computer skills

Customer service experience

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

County Emergency Communications in Wise, NC seeks Dispatcher Trainee / Telecommunicator Trainee to begin structured training in emergency communications. You will learn call-taking, incident documentation, and radio procedures while gaining practical experience in a supervised environment.

Training progresses with assessments, certifications, and performance milestones. Roles may require nights, weekends, holidays, and overtime as schedules evolve during training and early operations.