Emergency Communications Specialist Start Your Public Safety Career

Regional 911 Intake Solutions; Mount Juliet (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mount Juliet, TN seeks 911 Call Taker opportunities. You will answer emergency calls, verify incident locations, collect caller info, and log data into dispatch software.

We offer training and certifications, focus on privacy and safety, and a schedule that may involve varied shifts. Applicants with customer service or public safety experience are encouraged to apply.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience with customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Mount Juliet, TN seeks 911 Call Taker opportunities. You will answer emergency calls, verify incident locations, collect caller info, and log data into dispatch software.

We offer training and certifications, focus on privacy and safety, and a schedule that may involve varied shifts. Applicants with customer service or public safety experience are encouraged to apply.