Emergency Call Specialist — 24/7 Public Safety Support

Regional 911 Intake Solutions; Burns (TN); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Burns, TN seeks a diligent 911 Call Taker to perform emergency and nonemergency call intake while documenting details for dispatch personnel. The role requires strong listening, clear verbal communication, and precise data entry.

Candidates should have a high school diploma; prior customer service or public safety exposure is helpful, and training is provided for required certifications and procedures.

Formación

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience can be helpful; some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions within training and certification.

Conocimientos

Typing

Listening

Clear communication

Customer service

Educación

High school diploma

Descripción del empleo

Regional 911 Intake Solutions in Burns, TN seeks a diligent 911 Call Taker to perform emergency and nonemergency call intake while documenting details for dispatch personnel. The role requires strong listening, clear verbal communication, and precise data entry.

Candidates should have a high school diploma; prior customer service or public safety exposure is helpful, and training is provided for required certifications and procedures.