911 Emergency Communications Specialist — 24/7 Shifts

Public Safety Dispatch Network; Castalian Springs (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance programs

Job summary

Public Safety Dispatch Network in Castalian Springs, TN seeks 911 Call Takers to be the first point of contact for emergencies. Responsibilities include handling calls, verifying locations, and documenting critical information for dispatch teams.

Role requires strong listening and typing abilities, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful but not required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing/dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Castalian Springs, TN seeks 911 Call Takers to be the first point of contact for emergencies. Responsibilities include handling calls, verifying locations, and documenting critical information for dispatch teams.

Role requires strong listening and typing abilities, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights and weekends.