Emergency Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Winfield (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Winfield, TN. You will answer emergency and nonemergency calls, confirm locations, and enter details into dispatch software while following strict procedures.

Requirements typically include a high school diploma or equivalent; strong listening skills, accurate typing, and clear communication. Shifts may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Strong listening comprehension and accurate typing are advantageous.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Winfield, TN. You will answer emergency and nonemergency calls, confirm locations, and enter details into dispatch software while following strict procedures.

Requirements typically include a high school diploma or equivalent; strong listening skills, accurate typing, and clear communication. Shifts may include nights, weekends, holidays, and overtime.