Emergency Communications Specialist – Public Safety Dispatcher

Regional 911 Intake Solutions; Fort McCoy (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks dedicated Public Safety Dispatchers and Telecommunicators in MC Coy to support emergency communications. You will process calls, verify locations, classify priorities, and operate CAD, telephone, mapping and radio systems.

A high school diploma is commonly required; strong typing, active listening and clear communication are essential. Training, background checks and ongoing certifications may apply; shift work including nights and weekends is common;

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing, active listening, clear communication, and the ability to switch between tasks are essential. Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD

Telephone systems

Radio systems

Job description

Regional 911 Intake Solutions seeks dedicated Public Safety Dispatchers and Telecommunicators in MC Coy to support emergency communications. You will process calls, verify locations, classify priorities, and operate CAD, telephone, mapping and radio systems.

A high school diploma is commonly required; strong typing, active listening and clear communication are essential. Training, background checks and ongoing certifications may apply; shift work including nights and weekends is common;