Emergency Dispatch Specialist - Public Safety

Regional 911 Intake Solutions; Pleasant Valley Township (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions seeks a Public Safety Dispatcher to manage emergency and nonemergency requests, verify locations, and coordinate responses. You will operate CAD, telephones, mapping, and radio systems while maintaining situational awareness and documenting calls.

This role requires multitasking, precise typing, and strong communication under pressure, with shifts that may include nights and weekends in a public safety environment.

Qualifications

• Typing proficiency with accuracy and speed.
• Active listening and clear, concise communication.
• Ability to switch between tasks and priorities.
• Understanding of emergency procedures and data entry.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD software

Telephone systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions seeks a Public Safety Dispatcher to manage emergency and nonemergency requests, verify locations, and coordinate responses. You will operate CAD, telephones, mapping, and radio systems while maintaining situational awareness and documenting calls.

This role requires multitasking, precise typing, and strong communication under pressure, with shifts that may include nights and weekends in a public safety environment.