Emergency Communications Specialist | Public Safety Dispatcher

Regional 911 Intake Solutions; Centralia (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers / Telecommunicators to support urgent and non-urgent calls in Salem, IL. The role blends information flow, technology, and decision-making to coordinate police, fire, and EMS responses.

Responsibilities include call taking, dispatch operations, and maintaining accurate records while complying with agency procedures. Candidates should have strong typing, listening, and communication skills, with flexibility for rotating shifts and

Qualifications

• A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing speed

Active listening

Clear communication

Education

High school diploma or GED

Tools

CAD software

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers / Telecommunicators to support urgent and non-urgent calls in Salem, IL. The role blends information flow, technology, and decision-making to coordinate police, fire, and EMS responses.

Responsibilities include call taking, dispatch operations, and maintaining accurate records while complying with agency procedures. Candidates should have strong typing, listening, and communication skills, with flexibility for rotating shifts and