Public Safety Dispatcher & Telecommunicator — 24/7 Shifts

Regional 911 Intake Solutions; New Bedford (IL); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Job summary

Regional 911 Intake Solutions in New Bedford, IL is seeking a Public Safety Dispatcher to support emergency response centers. The role includes processing calls, verifying locations, and prioritizing incidents using established procedures.

Applicants should have strong typing, active listening, and clear communication skills, with appropriate training/certifications depending on the jurisdiction. Shifts may include nights and weekends.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in New Bedford, IL is seeking a Public Safety Dispatcher to support emergency response centers. The role includes processing calls, verifying locations, and prioritizing incidents using established procedures.

Applicants should have strong typing, active listening, and clear communication skills, with appropriate training/certifications depending on the jurisdiction. Shifts may include nights and weekends.