Public Safety Dispatcher — 24/7 Telecommunicator

Regional 911 Intake Solutions; Paxton (IL); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Résumé du poste

Regional 911 Intake Solutions in Paxton, IL seeks Public Safety Dispatcher/Telecommunicator to manage emergency and non-emergency requests, verify locations, and classify incidents with approved procedures. You will operate CAD, telephone, mapping, and radio systems, coordinating responders as needed.

The role requires strong typing skills, active listening, clear communication, and the ability to switch tasks while maintaining confidentiality and following agency standards.

Qualifications

• High school diploma or recognized equivalent required.
• Accurate typing, active listening and clear communication are essential.
• Certifications depend on services handled and jurisdiction.

Responsabilités

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Connaissances

Typing proficiency

Active listening

Clear communication

Formation

High school diploma

Outils

CAD systems

Radio systems

Mapping tools

Telephone systems

Description du poste

Regional 911 Intake Solutions in Paxton, IL seeks Public Safety Dispatcher/Telecommunicator to manage emergency and non-emergency requests, verify locations, and classify incidents with approved procedures. You will operate CAD, telephone, mapping, and radio systems, coordinating responders as needed.

The role requires strong typing skills, active listening, clear communication, and the ability to switch tasks while maintaining confidentiality and following agency standards.