Emergency Communications Specialist (911 Ops)

Public Safety Dispatch Network; Germantown (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Germantown, KY is seeking 911 Call Takers to be on the front line of emergency response. You will take incoming calls, verify locations, and document essential details for dispatch teams, ensuring accurate information flow for rapid response.

The role emphasizes listening, precise typing, and clear verbal communication, along with adherence to structured procedures learned in training and assessments.

Qualifications

• High school diploma or equivalent is required.
• Customer service or public safety experience is helpful but not mandatory.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Germantown, KY is seeking 911 Call Takers to be on the front line of emergency response. You will take incoming calls, verify locations, and document essential details for dispatch teams, ensuring accurate information flow for rapid response.

The role emphasizes listening, precise typing, and clear verbal communication, along with adherence to structured procedures learned in training and assessments.