911 Emergency Communications Operator

National Public Safety Careers; Fort Knox (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers to obtain essential information from callers, confirm incident locations, and enter data into dispatch systems. The role may require rotating shifts, including nights and weekends, based on staffing needs.

Based in Fort Knox, KY, the position requires a high school diploma and strong listening, typing, and communication skills, with potential training and certifications to fulfill duties and evaluations.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills required.
• Ability to follow structured procedures and assessments as determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

National Public Safety Careers seeks 911 Call Takers to obtain essential information from callers, confirm incident locations, and enter data into dispatch systems. The role may require rotating shifts, including nights and weekends, based on staffing needs.

Based in Fort Knox, KY, the position requires a high school diploma and strong listening, typing, and communication skills, with potential training and certifications to fulfill duties and evaluations.