Emergency Communications Operator (911) – Fast-Paced Help

Public Safety Dispatch Network; David (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in David, KY to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

Successful candidates will follow structured procedures, complete training, and may work rotating shifts. Prior public safety or customer service experience is helpful, with ongoing certifications and privacy protections.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Customer service or public safety experience helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in David, KY to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

Successful candidates will follow structured procedures, complete training, and may work rotating shifts. Prior public safety or customer service experience is helpful, with ongoing certifications and privacy protections.