Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Germantown (TN); Sur place; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking qualified 911 Call Taker opportunities in Germantown, TN. This critical role involves listening to callers, asking focused questions, confirming locations, and documenting details for emergency responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking qualified 911 Call Taker opportunities in Germantown, TN. This critical role involves listening to callers, asking focused questions, confirming locations, and documenting details for emergency responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as required.