Emergency Dispatch Specialist – 24/7 911 Call Taker

Public Safety Dispatch Network; Lowes (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Lowes, KY is seeking qualified individuals to become 911 Call Takers who form the first line of communication during emergencies. You will verify locations, document essential information, and coordinate with responders to ensure rapid, accurate dispatch.

The role may involve rotating shifts, overtime, and required training and certifications. Strong listening, accurate typing, and the ability to follow structured procedures are essential for success in this

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Lowes, KY is seeking qualified individuals to become 911 Call Takers who form the first line of communication during emergencies. You will verify locations, document essential information, and coordinate with responders to ensure rapid, accurate dispatch.

The role may involve rotating shifts, overtime, and required training and certifications. Strong listening, accurate typing, and the ability to follow structured procedures are essential for success in this