Emergency Communications Specialist (24/7 Shifts)

Public Safety Dispatch Network; Boons Camp (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network in Boons Camp, KY is seeking 911 Call Takers who listen carefully, ask focused questions, verify incident details, and accurately document information for responders. A high school diploma or equivalent is commonly required; previous dispatch or customer service experience helps, and candidates must be able to type accurately and follow structured procedures.

Call-takers may work rotating shifts, including nights, weekends, and holidays, and benefits such as health

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or dispatch helpful.
• Ability to follow structured procedures.
• Strong listening and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify urgency
• Enter details into call-processing software
• Forward information to dispatch promptly
• Provide pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Boons Camp, KY is seeking 911 Call Takers who listen carefully, ask focused questions, verify incident details, and accurately document information for responders. A high school diploma or equivalent is commonly required; previous dispatch or customer service experience helps, and candidates must be able to type accurately and follow structured procedures.

Call-takers may work rotating shifts, including nights, weekends, and holidays, and benefits such as health