Emergency Communications Specialist (911)

National Public Safety Careers; Jamestown (CO); On-site; USD 38,000 - 70,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers for positions in Jamestown, Colorado. You will listen to callers, verify locations, collect essential details, and enter information into dispatch software to help responders act quickly and accurately.

Responsibilities include handling incoming emergency and nonemergency lines, following structured procedures, completing required assessments, and maintaining caller privacy. Some shifts may include nights, weekends, and overtime as needed.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma

Job description

National Public Safety Careers seeks 911 Call Takers for positions in Jamestown, Colorado. You will listen to callers, verify locations, collect essential details, and enter information into dispatch software to help responders act quickly and accurately.

Responsibilities include handling incoming emergency and nonemergency lines, following structured procedures, completing required assessments, and maintaining caller privacy. Some shifts may include nights, weekends, and overtime as needed.