Emergency Dispatch Operator — 24/7 Shifts

National Public Safety Careers; Eads (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to join a team in Eads, Colorado. The role involves taking emergency and nonemergency calls, confirming locations, and entering precise information into dispatch software.

Training and certification are provided, with the possibility of rotating shifts to cover 24/7 operations. Candidates should have a high school diploma or equivalent, and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assure caller privacy and provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers to join a team in Eads, Colorado. The role involves taking emergency and nonemergency calls, confirming locations, and entering precise information into dispatch software.

Training and certification are provided, with the possibility of rotating shifts to cover 24/7 operations. Candidates should have a high school diploma or equivalent, and strong listening, typing, and communication skills.