Emergency Communications Specialist — 911 Call Taker (Flexible Shifts)

Public Safety Dispatch Network; Cataumet (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network in Cataumet, MA is seeking 911 Call Takers to handle emergency and nonemergency calls, verifying location and caller details, and entering information into dispatch systems. You will support dispatch operations and provide calm guidance to callers.

The role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided as needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of situations.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training.

Skills

Customer service

Typing accuracy

Verbal communication

Listening skills

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Cataumet, MA is seeking 911 Call Takers to handle emergency and nonemergency calls, verifying location and caller details, and entering information into dispatch systems. You will support dispatch operations and provide calm guidance to callers.

The role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided as needed.