911 Call Taker & Emergency Dispatch Specialist

Public Safety Dispatch Network; Chester (MA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network is seeking 911 Call Takers in Chester, MA. The role focuses on answering emergency and nonemergency calls, confirming locations, gathering caller information, and entering data into dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening, typing, and communication skills, with a high school diploma or equivalent.

Formación

• High school diploma or recognized equivalent.
• Previous customer service or call experience is helpful but not required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conocimientos

Active listening

Typing

Verbal communication

Customer service

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Public Safety Dispatch Network is seeking 911 Call Takers in Chester, MA. The role focuses on answering emergency and nonemergency calls, confirming locations, gathering caller information, and entering data into dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening, typing, and communication skills, with a high school diploma or equivalent.