Emergency Communications Call Taker — 911 Dispatcher

Regional 911 Intake Solutions; Poolville (TX); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Training opportunities

Résumé du poste

Regional 911 Intake Solutions in Poolville, TX seeks a 911 Call Taker to handle emergency and non-emergency lines. The role involves verifying locations, gathering caller information, and documenting data for dispatch teams in a high-stakes environment.

Responsibilities include following established questions, providing concise pre-arrival instructions, and using approved systems while protecting caller privacy. On-site work with varying shifts is typical in this field.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience is helpful but not always required.
• Ability to follow structured procedures and assessments.

Responsabilités

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.
• Use language-access resources when needed.
• Maintain caller privacy and confidentiality.

Connaissances

Active listening

Typing speed

Clear communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Poolville, TX seeks a 911 Call Taker to handle emergency and non-emergency lines. The role involves verifying locations, gathering caller information, and documenting data for dispatch teams in a high-stakes environment.

Responsibilities include following established questions, providing concise pre-arrival instructions, and using approved systems while protecting caller privacy. On-site work with varying shifts is typical in this field.