Emergency Communications Specialist (911 Call Taker) — 24/7

Public Safety Dispatch Network; Winston-Salem (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Winston-Salem, NC is seeking dedicated 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

Role may be separate from radio dispatch or combined; training and certifications are required. Applicants should be prepared for rotating shifts, nights, weekends, and overtime where needed.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Winston-Salem, NC is seeking dedicated 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

Role may be separate from radio dispatch or combined; training and certifications are required. Applicants should be prepared for rotating shifts, nights, weekends, and overtime where needed.