Round-the-Clock 911 Call Taker – Emergency Communications

Public Safety Dispatch Network; Weldon (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Weldon, NC. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and using scripted questions to assess urgency.

Employees will enter data into dispatch software, relay information to the correct team, and provide pre-arrival instructions within training. Strong listening, typing, and communication skills are required.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or dispatch is helpful but not required for all vacancies.
• Candidates should have strong listening skills, accurate typing, and clear verbal communication; follow structured procedures as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Weldon, NC. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and using scripted questions to assess urgency.

Employees will enter data into dispatch software, relay information to the correct team, and provide pre-arrival instructions within training. Strong listening, typing, and communication skills are required.